It is our commitment to safeguard our customer’s information when shopping with Electro Hero.

What information we collect and how it is collected

The information we collect via the website may include:

  1. Any personal details you type in and submit, such as name, address, email address, etc.
  2. Data which allows us to recognise you, your preferences and how you use our website. This saves you from re-entering information when you return to the website. This data is collected by cookies from your navigation around the website. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities. The cookies store information only for as long as you are viewing the website.
  3. Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is recorded for security reasons.
  4. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information

The details we collect will be used:

  1. to process your order, to process any application for finance or a mobile phone contract etc., to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. to carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions);
  3. and to comply with legal requirements (e.g. if you buy a TV or similar, we are obliged to pass your details to the TV licensing authority).

We would also like to email or post you details of various promotions, goods and services that we can offer you through our affiliates and suppliers. These include all kinds of electrical and communications products, as well as related service and insurance agreements. If you wish to receive these, please tick the "Yes" box when entering your personal details. You may unsubscribe at a later date, if you wish, by clicking on "Please unsubscribe me").

We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes without your prior permission to do so.

Your rights

You can ask us to update or remove your personal information by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Other Websites

This privacy policy only covers our website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.