You may see an error after ordering, saying payment pending. This is because we never charge your payment card until we actually ship your goods. We will keep you informed all the way, with an email when your payment is confirmed, and again when your goods are shipped to you.

With that in mind it is best to create and account so that you can easily log back in and check your order status.

Money Back Guarantee

Electro Hero has built up a good reputation for looking after its customers by providing good after-sales service and support.

Because we want you to come back and purchase with us again, we have created a 15 day money back guarantee as we understand that not all purchases go to plan.

If for any reason you are not happy with any products bought from us and wish to return them, simply return the products and we will give you a full refund, exchange, or replacement, whichever you prefer, as long as you meet the following conditions:

  • Items are returned within the 15 day cooling off period
  • Items are in brand new condition with all original packaging
  • Items are accompanied by a Returns Merchandise Authorisation (RMA) Form

Please note that all non-defective returns for refund not meeting the above conditions are subject to a 15 percent re-stocking fee. When returning an item it is your responsibility to get the item to us in good condition, and we will not be able to refund postage charges, unless of course the products arrive faulty or in error, then WE will cover the postage costs.

If you are an existing customer and would like to return an item, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to receive an RMA form and any further helpful information you require.